Frequently Asked Questions
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What are your accepted payment methods?
We gladly accept Mastercard, Visa, Discover, American Express, and Bank Transfers (ACH Payments) via your secure client portal.
An invoice is always available to download through your client portal. A 50% non-refundable, non-transferable (no credits/refunds) reservation booking fee is processed at time of booking. Remainder of payment is processed 48 hours prior to the first day of booking.
Partial cancellations are not accepted.
Tips may be added onto your invoice for the staff.
While never expected, always appreciated.
Discounted packages are paid upfront and are non-refundable.
What if my pet has an emergency?
All new client paperwork includes a plan in the event of an emergency while you’re away. This plan includes information on the pets’ preferred veterinary hospital, treatment options, and local emergency contact.
Transportation to emergency clinics is always included. Compensation is required at our hourly rate for time spent at the veterinarian or emergency care facility.
Do you take aggressive dogs? Do you not accept certain breeds?
We have no breed discrimination and accept all breeds.
We do not accept human aggressive dogs, as the safety of our pack and clients comes first.
All new clients are required to complete a preliminary meet and greet/behavior consultation with Management.
Animal reactive dogs are accepted.
No dogs or cats with a reported human or animal bite history are accepted.
All feline breeds, birds, exotics are accepted.
What time will you be at my house?
For Pop In Visits & Walks, we operate within 2-3 hour time frame windows for arrival. We have pre-existing time slots in the early morning, late morning, midday, dinner, evening, and bedtime.
If you need a different time, we can customize a time slot as long as it fits within a 2-3 hour window for arrival.
We do not guarantee specific arrival times.
What type of liability protection do you offer? Are your staff background checked?
Professional Pets Florida is fully licensed business through Florida State and a registered business in Hillsborough County, Florida.
We are fully insured.
All pack members are background-checked annually.
Copy of insurance coverage is available upon request.
What are your holidays & peak times? What is the fee?
Columbus Day, MLK Day, Christmas Week, Christmas Eve, Christmas Day, Thanksgiving Eve, Thanksgiving Day, Thanksgiving Weekend-Black Friday, Easter, Mothers’ Day, Fathers’ Day, Spring Break, President’s Day, Memorial Day Weekend & Day, Non-Student Days (Hillsborough County), Independence Day, Labor Day, Valentine’s Day, New Year’s Eve, Halloween, and New Year’s Day**
Pop In Visits/Walks/Almost Overnights: +$10/visit
**SUBJECT TO CHANGE AT ANY TIME
What is your cancellation policy?
A 50% non-refundable, non-transferable(No credits/refunds) reservation booking fee is required & processed at time of booking. Remainder of payment is required & processed 48 hours prior to the first day of booking. Partial cancellations are not accepted.
4. Cancellation or Termination
4.1. Either party may terminate this Pet Sitting Contract a minimum of 48 (forty eight) hours prior to the first scheduled visit without incurring penalties or damages. This does not include the non-refundable reservation booking fee.
4.2. Failure by the Owner to cancel by giving the minimum 48 hours notice required will result in a 100% cancellation fee of the total amount due.
Please refer to your service agreement for additional details on our cancellation policy.
Do you offer any discounts?
We offer discounts for our active/veteran military families, first responders, and teachers.
We also have discounted prepaid packages available that all clients can purchase.
Do you offer a free Meet & Greet?
Your initial first consultation/behavior evaluation with Management to onboard is complimentary & required.
If you would like to book an additional meet + greet with another pack member, it will incur a 30m pop in visit cost of $30.00.
What is Operation Lockbox and do I have to participate?
Operation Lock Box is requested for all clients for all services. If you do not have any keyed locks, please contact Management for alternatives. Two points of entry are required to enter your home.
Our lock boxes are available for purchase for $35.00 or you may provide your own.
We will deliver or ship to you at no cost.
Are you certified to transport animals?
Professional Pets Florida is a Certified Class-T Carrier through the United States Department of Agriculture to transport animals.
We offer local pet taxi services, long distance relocation, and flight nanny services.
Will I have the same pet sitter every time?
No. We try to keep consistency as best as possible, but our staff are entitled to days off, get sick, switch shifts, or go on vacation themselves. We require all dogs to be “new friend-friendly”.
We do not guarantee that you will have the same sitter everytime, which is why we require all dogs to be “new friend friendly”. Our clients value availability vs one person.
We do guarantee that your pet will never be left without care from one of our equally qualified pet professionals.
If your pet is not open to making new friends, we reccomend a licensed, insured, bonded solo sitter vs a company with a team.
Book a Complimentary Consultation with Management
We’ll get to know your pets and your needs while walking you through every step of the process.
